bons FAQ — Everything You Need to Know

Creating a bons account is straightforward. Head to the bons Login page and look for the Register option. You'll need to provide a valid email address, create a secure password, and enter your basic personal details including your full name and date of birth. Once you submit, bons will send a verification link to your email — click it to activate your account. After that, you'll need to complete KYC (Know Your Customer) verification by uploading a valid Philippine government-issued ID. You must be 21 years of age or older to register and play on bons.

The minimum age to register and play on bons is 21 years old, in line with Philippine gaming regulations. This applies to all players regardless of location. bons strictly enforces this rule through identity verification — any account found to belong to a person under 21 will be immediately suspended and permanently closed. If you are a parent or guardian, please ensure your bons account is secured with a strong password and that you log out after every session.

Go to the bons Login page and click "Forgot Password." Enter the email address linked to your bons account and click Submit. You'll receive a password reset link within a few minutes — check your spam or junk folder if it doesn't arrive in your inbox. Click the link, enter your new password twice to confirm, and you're good to go. For security reasons, the reset link expires after 30 minutes. If it expires, simply request a new one.

No. bons strictly enforces a one-account-per-player policy. Each player may only hold one active account, verified to their real identity. Creating duplicate accounts — whether using different email addresses, names, or payment methods — is a violation of bons Terms & Conditions and may result in all accounts being permanently closed and any balances forfeited. If you believe a duplicate account was created in your name without your knowledge, contact bons support immediately at [email protected].

Some details like your name and date of birth cannot be changed after KYC verification, as they are tied to your verified identity. For other details such as your contact number, address, or preferred language, log in to your bons account, go to Account Settings, and update the relevant fields. If you need to update your registered email address, you will need to contact bons support directly and provide identity verification to confirm the change.

bons supports the following payment methods for Filipino players: GCash, PayMaya (Maya), bank transfers via BPI, BDO, Metrobank, UnionBank, Landbank, PNB, and Security Bank, and debit cards. Please note that credit card deposits for gambling are not supported in the Philippines, and bons does not accept cryptocurrency of any kind. All transactions are processed in Philippine Peso (₱).

The minimum deposit on bons is ₱100 for GCash and PayMaya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no maximum deposit limit for verified accounts, though very large deposits may trigger additional security checks as part of bons's anti-money laundering compliance procedures. Deposits are credited to your bons account instantly for e-wallets and within 1–3 business hours for bank transfers.

Withdrawal processing times on bons depend on your chosen method. GCash and PayMaya withdrawals are typically processed within 1–3 business hours after approval. Bank transfers (BPI, BDO, Metrobank, UnionBank, etc.) generally take 1–3 business days. All withdrawals must be sent to a payment method registered in your own verified name — third-party withdrawals are not permitted. Your account must be fully KYC-verified before your first withdrawal can be processed.

There are a few common reasons a bons withdrawal may take longer than expected: your KYC verification may still be pending; you may have an active bonus with an incomplete wagering requirement; your withdrawal request may have been flagged for a routine security review; or there may be a temporary delay on your bank's end. If your withdrawal has been pending for more than 3 business days, contact bons support at [email protected] with your transaction reference number for assistance.

bons does not charge any fees on deposits or withdrawals from its side. However, your bank or e-wallet provider (GCash, PayMaya, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your payment provider for their current fee schedule. bons will always display the exact amount you will receive before you confirm a withdrawal request.

bons offers new Filipino players a welcome bonus on their first deposit. The standard offer is a 100% match bonus up to ₱10,000 — meaning if you deposit ₱5,000, bons adds another ₱5,000 in bonus funds to your account. To qualify, you must make a minimum first deposit of ₱500 and have a fully verified account. The welcome bonus is subject to a 35x wagering requirement before any winnings can be withdrawn. Full bonus terms and conditions apply.

A wagering requirement (also called a playthrough requirement) means you need to wager a certain multiple of your bonus amount before the bonus funds convert to real withdrawable cash. For example, if bons gives you a ₱1,000 bonus with a 35x wagering requirement, you need to place a total of ₱35,000 in bets using that bonus before you can withdraw the winnings. Different games contribute differently to wagering — slots typically contribute 100%, while table games like Jacks or Better may contribute less. Always check the specific bonus terms on bons for exact contribution rates.

If you have a bons promo code, log in to your account and go to the Promotions or Cashier section. Look for the "Enter Promo Code" field, type in your code exactly as provided (codes are case-sensitive), and click Apply. The bonus will be credited to your account automatically once the qualifying deposit or action is completed. If your promo code is not working, double-check the expiry date and eligibility requirements, or contact bons support for help.

Yes. If you prefer to play without bonus restrictions, you can opt out of a bonus before you start wagering. Go to Account Settings → Bonuses and select the option to forfeit the active bonus. Note that forfeiting a bonus will also remove any bonus winnings accumulated so far. Once you have started wagering with a bonus, the terms of that bonus apply until the wagering requirement is met or the bonus is forfeited. bons recommends reading all bonus terms before accepting any offer.

bons offers a wide range of games for Filipino players including online slots, bingo, Jacks or Better video poker, live casino table games, and more. The game library is regularly updated with new titles from leading software providers. You can browse the full catalogue on the bons Casino page. Most games are available on both desktop and mobile browsers without needing to download any additional software.

Yes. All games on bons use certified Random Number Generator (RNG) technology to ensure every outcome is completely random and independent of previous results. The RNG systems used by bons's software providers are regularly audited by independent third-party testing laboratories. This means no game can be manipulated — every spin, card draw, or bingo ball is genuinely random. RTP (Return to Player) percentages for each game are available in the game's information panel.

Absolutely. bons is fully optimised for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download required. The bons mobile experience is designed to be smooth and responsive, whether you're playing slots on your commute in Quezon City or enjoying a bingo session from Davao. For the best experience, use an updated version of Chrome, Safari, or Firefox on your mobile device.

KYC (Know Your Customer) verification is a legal requirement for licensed gaming operators. It serves several important purposes: confirming you are 21 or older, verifying your identity to prevent fraud and money laundering, and ensuring that withdrawals are sent to the correct verified account holder. bons takes data security seriously — all documents submitted for KYC are encrypted and stored securely in compliance with the Philippine Data Privacy Act of 2012.

You will need to submit a clear photo or scan of a valid Philippine government-issued ID. Accepted documents include: Philippine Passport, UMID / SSS Card, LTO Driver's License, PhilSys National ID, PRC ID, or Voter's ID. In some cases, bons may also request a proof of address document (such as a recent utility bill or bank statement) and a selfie holding your ID. All documents must be current, legible, and show your full name and date of birth clearly.

bons strongly recommends enabling two-factor authentication (2FA) for added account security. To set it up, log in to your bons account, go to Account Settings → Security, and select "Enable Two-Factor Authentication." You can use an authenticator app on your phone to generate time-based one-time passwords (TOTP). Once enabled, you will need to enter a 6-digit code from your authenticator app every time you log in, in addition to your password. This significantly reduces the risk of unauthorised access even if your password is compromised.

Log in to your bons account and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits. Lowering a limit takes effect immediately. Raising a limit requires a mandatory 24-hour cooling-off period before the new higher limit becomes active — this is intentional, to give you time to reconsider. bons encourages all players to set limits that reflect their personal budget and to review them regularly. For more information, visit our Responsible Gaming page.

If you feel you need a break from gaming, bons offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, choose your preferred period, and confirm with your account password. Once activated, your account will be locked immediately and you will be removed from all bons marketing communications. Self-exclusion cannot be reversed before the chosen period ends. Visit our Responsible Gaming page for the full step-by-step guide.

If you or someone you know is struggling with problem gambling, help is available. In the Philippines, you can reach out to the National Center for Mental Health (NCMH) crisis hotline, In Touch Community Services in Manila, or Gamblers Anonymous Philippines. PAGCOR also operates a responsible gaming program and national self-exclusion registry. You can also contact bons directly at [email protected] — include "Responsible Gaming" in your subject line. Remember: Gambling is addictive. Know when to stop.

A cool-off period is a short-term break from gaming — shorter than a full self-exclusion. bons offers cool-off periods of 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, your account is suspended from all gaming and deposit activity, but you can still log in to view your transaction history or request a withdrawal of any existing balance. Cool-off periods are a great option if you feel you need a brief pause without committing to a longer exclusion. You can activate one from Account Settings → Responsible Gaming.